HEART/NSTA Trust, Jamaica's national agency responsible for Technical and Vocational Education and Training (TVET), has renewed its partnership with PRIME BPM Software, reaffirming its commitment to building a stronger foundation for process excellence, operational efficiency, and continuous improvement across the organisation.
The contract renewal follows a successful initial engagement, during which HEART/NSTA Trust established a more structured and collaborative approach to managing business processes. By continuing to leverage PRIME BPM's cloud-based Business Process Management platform, the organisation aims to further enhance process visibility, strengthen governance, and support long-term organisational transformation.

As one of Jamaica's leading public sector organisations, HEART/NSTA Trust continues to invest in technologies that improve operational performance while enabling teams to work more consistently and efficiently. The renewed partnership reflects the organisation's confidence in a process-driven approach to achieving these objectives.
During the next phase of the partnership, HEART/NSTA Trust will continue expanding its enterprise-wide process repository, enabling greater standardisation and easier access to documented business processes across departments. The platform will also support ongoing collaboration between business units while helping maintain governance over process updates and improvements.

PRIME BPM's intuitive process mapping capabilities, centralised repository, and built-in analytical features provide the organisation with the tools needed to identify improvement opportunities, eliminate inefficiencies, and make more informed operational decisions.

Andre Riley, Senior Manager – Organisational Systems and Processes at HEART/NSTA Trust, welcomed the continued collaboration.

"Renewing our partnership with PRIME BPM reflects our ongoing commitment to strengthening process management across the organisation. The platform has helped improve collaboration and provided greater visibility into our business processes, creating a solid foundation for continuous improvement. We look forward to building on these achievements as we continue advancing operational excellence."

Mark Khabe, Co-Founder of PRIME BPM, said the renewal highlights the value of long-term collaboration in achieving sustainable business transformation.

"We are delighted that HEART/NSTA Trust has chosen to continue its journey with PRIME BPM. Long-term process excellence is built through continuous improvement, strong governance, and organisation-wide engagement. We look forward to supporting HEART/NSTA Trust as they continue enhancing operational capability and delivering greater value through effective business process management."

The renewed agreement reinforces a shared focus on creating sustainable operational improvements through structured process management. By combining modern BPM technology with continuous improvement practices, HEART/NSTA Trust is well positioned to further strengthen organisational performance while supporting future transformation initiatives.

About HEART/NSTA Trust

HEART/NSTA Trust is Jamaica's national Human Development Agency responsible for Technical and Vocational Education and Training (TVET). The organisation develops workforce capabilities, delivers skills training, and supports national economic development by preparing individuals for employment and lifelong learning.

About PRIME BPM

Established in 2005, PRIME BPM is an end-to-end Business Process Management company helping organisations improve operational performance through AI-powered BPM software, BPM AI Agents, process improvement services, and professional BPM training. Its cloud-based platform enables organisations to map, analyse, govern, improve, and optimise business processes while accelerating transformation initiatives across public and private sector organisations worldwide.