Imagine getting customer feedback that doesn’t feel like pulling teeth. That’s exactly what we have launched, a conversational tool built specifically for SaaS companies that want faster, deeper, and more meaningful insights.

The founders of TheySaid, Chris Hicken and Lihong Hicken, long recognized that traditional surveys often fail to capture the true voice of the customer. They set out to create something better, a feedback experience that feels like a real conversation, not a cold questionnaire. The result is TheySaid, an interactive feedback tool, which uses a chat-based survey to mimic natural human dialogue.

This approach drives higher engagement, elicits more thoughtful responses, and, through integrated voice of the customer tools, delivers authentic insights instead of generic metrics.
Why the Conversational Feedback Tool is the Future of SaaS
Traditional surveys often feel like a one-sided interrogation: you send questions, customers respond (if they bother at all), and then you sift through spreadsheets. But the truth is, these surveys miss the nuances of how customers actually feel and why they respond the way they do.
TheySaid, which is conversational survey software, is different. It uses a chatbot feedback system that feels more like texting with a friend than filling out a form. This human-first approach encourages customers to open up, resulting in richer, more actionable feedback.
The tool is powered by an AI feedback analysis engine that instantly interprets responses, detecting sentiment, spotting recurring themes, and even highlighting urgent issues that need immediate attention. Instead of months of analysis, SaaS teams get customer conversation insights in minutes.
Key Features for SaaS Teams
Real-Time Feedback Collection – Capture thoughts while the experience is still fresh.


AI Feedback Analysis Tool – Get instant sentiment detection, theme categorization, and priority insights.


Chatbot Feedback System – Keep it personal with a chat-style interface customers actually want to use.


Interactive Feedback Tool – Boost engagement with a conversational approach.


Voice of the Customer Tool – Bring every piece of feedback together for a clear, actionable view.
The platform’s automated response analysis means product, customer success, and marketing teams can spot patterns and act quickly, whether it’s fixing a feature, preventing churn, or doubling down on what customers love.
TheySaid’s launch marks a shift for SaaS companies moving away from stale, transactional feedback methods toward chat-based survey tools that feel authentic, interactive, and customer-first.
How SaaS Teams Get Insights in Minutes, Not Months
Customer needs can shift overnight, and if you’re waiting until the quarter’s end to review survey results, you’re already behind. TheySaid’s conversational approach captures feedback in real time, turning fresh customer input into actionable next steps within minutes.
With built-in AI, SaaS teams can instantly:
Detect sentiment across multiple conversations.


Identify trends as they emerge.


Flag urgent issues before they escalate.


This means product updates can ship faster, customer success teams can intervene sooner, and marketing can adapt messaging while it still matters.

Availability
TheySaid conversational feedback tool is available for SaaS companies worldwide, and many have already adopted it with amazing results. Early adopters in SaaS, fintech, and edtech have already doubled their customer engagement within weeks. The platform integrates seamlessly with popular SaaS tools and CRMs, including HubSpot, Salesforce, Zendesk, and Slack, allowing teams to get started in minutes.
Companies can request a personalized demo or start their free trial today at www.theysaid.io.

📩 Press inquiries:
www.theysaid.io