January 13th, 2025, Annapolis, Maryland: CXE Inc., a recognized leader in customer and employee experience solutions, is proud to announce that it has achieved MSPA Elite status for the fourth consecutive year, a recognition that reflects CXE’s continued commitment to quality, consistency, and excellence in mystery shopping and customer experience measurement.


Continued MSPA membership and industry leadership

In addition to maintaining its MSPA Elite designation, CXE also remains an active member of the Mystery Shopping Professionals Association (MSPA), supporting the ongoing advancement of the customer experience and mystery shopping profession.

CXE is also pleased to share that Eileen Wirz, Vice President, Operations and Quality Assurance at CXE, serves as the Vice President of MSPA, reinforcing CXE’s dedication to industry leadership and best practices.

Commitment to service excellence and client success

CXE strives to deliver accurate, reliable, and actionable customer experience insights that help organizations strengthen service performance and drive measurable improvement. CXE remains focused on upholding the highest standards of integrity, professionalism, and operational excellence across every program.

Through ongoing innovation, strong quality assurance processes, and active involvement in MSPA, CXE continues to support brands in building stronger customer relationships and delivering consistently high-quality experiences.

To learn more about employee and customer experience strategy, visit https://www.cxeinc.com/.

About the Author: CXE, headquartered in Annapolis, Maryland, is a recognized industry leader that works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the nation's most innovative and successful customer (CX) and employee experience (EX) improvement programs. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span all airport passenger-facing teams.

CXE builds each client strategy utilizing a comprehensive approach to CX and EX, including service measurement, training, recognition and appreciation programs and performance coaching. CXE has earned the trust of airport executives and service partners, including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America.

CXE brings together some of the industry's most successful customer experience professionals to help clients boost employee engagement, spark customer delight and drive organizational success.

Let's craft a unified and thriving service culture that sets your organization apart.