The ClickHelp release introduces an upgraded AnswerGenius, ClickHelp’s intelligent documentation assistant. AnswerGenius now provides faster, more complete answers in the reader’s language and can handle meta-questions like “What can you do?” and “Who are you?”. Internal testing with 200 real-world queries showed over 95% of questions received relevant, content-based answers with improved response speed.

The Reader interface now meets WCAG 2.2 AA standards, improving accessibility for all users, including enterprise, education, and public sector audiences.

Content creation is also streamlined: the improved File Manager, integrated into the Topic Editor, enables faster image insertion, bulk asset management, and smoother workflows. Teams migrating from MadCap Flare can now import index keywords automatically, preserving navigation and reducing manual work. Japanese WebHelp search has also received targeted relevance improvements.

“Documentation should do more than store information — it should actively help users.”

About ClickHelp:
ClickHelp is a cloud-based technical documentation platform that helps teams create, manage, and deliver content efficiently. With AI support, accessibility compliance, and powerful authoring tools, ClickHelp streamlines documentation workflows for organizations worldwide.