We're excited to announce the release of Faveo Helpdesk & Service Desk v9.4.3.5, packed with improvements that make support management easier, faster, and more efficient for both agents and administrators.

This latest release focuses on reducing manual work, improving visibility into support operations, and helping teams deliver a better customer experience.

1. Save Time with Smarter Ticket Management

Managing large numbers of tickets is now much easier. Support agents can update multiple tickets at once, add replies, and leave internal notes without having to open each ticket individually using Bulk Ticket Updates. This helps teams handle routine tasks more quickly and stay focused on resolving customer issues.

We've also improved ticket search by Advanced Ticket Search, making it easier to find the right tickets when you need them. To improve collaboration, the new Referrers field allows teams to include the right people in ticket discussions and change requests, helping with better visibility across teams.

2. Better Reports, Better Decisions
Understanding support performance is now more convenient than ever. Teams can export reports, apply advanced filters, and access reporting information more easily.

Organizations can also set multiple contract reminders to ensure important renewals and deadlines are never missed.

Reporting capabilities have been expanded with:

Excel and CSV report exports
Enhanced filtering for client reports
Direct report downloads from the client portal

For customers, this release brings more self-service options:

Ticket PDF downloads
Contact management and exports
Expanded permission controls
Improved access to reporting features
Improved Administration and Performance

Super Admins can now switch between Local Storage and Amazon S3 directly from the Admin Panel.

Additional improvements include:

Automatic updates to attachment URLs and email settings after domain changes
Expanded MyOperator integration options for incoming and outgoing calls
Improved CAB approval emails with custom change request details
Improved Monitoring, Security and Stability

Keeping your helpdesk running smoothly is important. That's why Faveo now integrates Sentry for application monitoring, helping teams identify and address issues more quickly.

We've also included several security improvements, better file handling, stronger validations, and overall performance enhancements to provide a more reliable experience for everyone using Faveo.

Watch the Release Walkthrough:

Faveo Official Release v9435 - Bulk Ticket Updates, Advanced Search & Sentry Integration

Learn More:

Release Notes v9.4.3.5 - What's New in Faveo Helpdesk & Servicedesk