PHRBO, the workforce revenue operations platform, today announced the the launch of ClientDesk, a rebuild of the previous self-serve client portal, built for Employer of Record, PEO, staffing, and payroll service providers.

ClientDesk gives the companies a provider serves their own login to view sponsored workers’ profiles, timesheets, invoices, leave, documents, and reports. Routine questions that once landed in a support inbox are answered inside the portal.

For many workforce service providers, a large share of client contact is status checks: when payroll runs, whether hours were approved, where an invoice stands. Each one pulls payroll, billing, or HR staff away from processing work.

“We took feedback from our clients, to build ClientDesk on two key principles – an attractive and engaging in system client experience helps Workforce Businesses close more deals; and giving Clients a clear view of their workers data, hours, and invoices reduces the low value inquires that clog email inboxes and helpdesks,” said Jonathan Page, CRO at PHRBO.

Key capabilities in ClientDesk include:
• Full worker profiles showing pay schedule, tax rate, payment method, and retainer details in one view
• One-click timesheet approval for an entire worker roster, with regular, overtime, and PTO hours broken out by project
• Direct confirmation of hours a worker logs outside their standard schedule
• Bulk movement of approved hours into invoicing, with each invoice marked paid, partial paid, or issued
• A calendar that shows leave and logged hours side by side
• Client-set leave entitlements for each sponsored worker, with the provider handling accrual tracking and compliance
• Document downloads filterable by category, status, name, number, or date
• Workforce and spend reports drawn from existing timesheet and invoice data
• A built-in message center for structured, per-worker requests to Admin and Billing teams

A client can ask for a pay schedule change inside ClientDesk, but the provider’s team still reviews and applies it. Invoice data is visible only to the client’s admin and billing users.

For EOR and PEO operators, ClientDesk also plays a role in sales and retention. Workforce solution providers can show prospects a client experience competitors may not offer, and existing clients have fewer reasons to compare providers at renewal.
ClientDesk is available now to PHRBO customers. Workforce service providers can request a demo at
https://phrbo.com/clientdesk-client-portal-software-solution/ or contact the PHRBO team to see how ClientDesk fits their existing client workflows.