BANGALORE: Infraon announced that its flagship Infraon ITSM software is equipped with Generative AI capabilities, enabling enterprises to modernize service delivery and drive new levels of productivity. With this enhancement, IT teams can resolve tickets faster, streamline collaboration, and secure operations with enterprise-grade safeguards.

Organizations already using Infraon ITSM have reported faster resolutions, lower operational costs, and stronger compliance scores. With Generative AI now embedded in the software, Infraon is changing how enterprises approach IT service management in the digital era.

Key Capabilities of Infraon ITSM with Gen AI

Gen AI-enhanced service desk: Automates incident, problem, change, and service request workflows
Unified dashboard: Delivers real-time visibility into all service desk activities
Certified ITIL workflows: Covers 13 ITILv3 processes, validated by Pink Elephant
Enterprise security: Ensures GDPR compliance, SOC 2 assurance, with in-built reliability at scale
Fast onboarding: Offers an easy-to-implement approach, making it easy even for non-tech-savvy users

Deepak Gupta, Director of ITSM, said, “Infraon ITSM with Gen AI empowers enterprises to achieve service outcomes that were previously out of reach. By embedding AI into core processes, we are giving organizations the ability to resolve up to 80% of tickets in a single click, boost agent performance by more than 60%, and operate with the assurance of 100% data protection and 99.9% uptime.”

For more information, please visit https://infraon.io/itsm-software.html

About Infraon:
Infraon Corp provides an integrated SaaS-based software and platform provider to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape.


Company Name: Infraon Corp
Contact Person: SAI TEJA
Phone: +91 8688380614
Website: https://infraon.io

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