Livechatagent · Newsroom
CUSTOMER PAIN POINTS: WHERE TO UNCOVER THESE LEAKY POINTS IN YOUR BUSINESS
No matter how intense the efforts are, the pain points in a purchase journey is inevitable. However, having a negative outlook about these pain points is of no use.
September 2, 2017
MULTILINGUAL LIVE CHAT SUPPORT: BRIDGING THE COMMUNICATION GAP LIKE A BOSS
'Hi', 'Hola', 'Namaste', 'Kon'nichiwa- Wondering what that is? Well , when your target audience is located at different locations on the globe, you may be greeted in a number of languages whenever a website visitor seeks help.
August 29, 2017
WHAT HAPPENS WHEN CUSTOMERS KNOW YOU OFFER A LIVE CHAT SERVICE?
No business in this whole wide world would want dissatisfied customers. In fact, each and every business strives to make the most of the lucrative market.
August 25, 2017
THE CUSTOMER IS ALWAYS RIGHT- TRUE OR FALSE?
Businesses today leave no stone unturned when it comes to meeting the customers' expectations. However, not all of them do it wisely. Most of the businesses tend to believe in age old perceptions prevailing in customer service.
August 21, 2017
WHAT’S NEW IN CUSTOMER SERVICE THIS YEAR?
Just like an outdated website is harmful for a business, an outdated approach towards handling its valuable customers can harm the growth of a business to a large extent.
August 16, 2017
How To Make The Most Out Of Customer Testimonials?
It's no brainer that social proofs on a website can provide a number of benefits right from customer acquisition to boosted sales.
August 11, 2017
TAKE THE CREDIBILITY OF YOUR BUSINESS TO A NEW LEVEL!
There is so much more to the technical aspects that a business requires to thrive in today's competitive world. Connecting with the customers on an emotional level is necessary for business's success today.
August 10, 2017
KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS!
Seasonal businesses see a huge rise and fall in their profits owing to the nature of their operation. However, it's quite possible to stay afresh in people's mind even during the off season now.
August 9, 2017
How to make the most out of personalized customer service
With the customers growing smart and choosy over time, it has become very important for the businesses to keep up with their sky high expectations. In this competitive era, the only way to stand out from the crowd is personalization.
August 4, 2017
All that makes your customers feel valued
Customers will value your business if they themselves feel valued. A business that's just aimed at extracting profits from its customers cannot thrive. Customers need to be nurtured.
July 28, 2017
Self-service: The ultimate future of customer service
Gone are the days when customers were patient enough to wait for their emails to be replied by the companies or be on hold for several minutes. Today, the level of customer expectations is sky high.
July 18, 2017
Why a mobile-friendly live chat?
The entire world is turning mobile. A majority of the population today accesses the internet through mobile devices.
July 10, 2017
How to make your live chat more effective
Live chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this.June 8, 2017
Importance of omnichannel in modern customer service
Omnichannel customer support is an expansion of the multichannel approach to sales, meant to provide the customers with a seamless shopping experience irrespective of the shopping method.May 31, 2017
4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY
The term "Brand Advocate" refers to a person or customer who talks favorably about a brand or a company and then passes on positive word-of-mouth messages about it to other people.
May 26, 2017
Best strategies to use Twitter for growing your business
Social media as a business and marketing tool is being loved by a majority of the business section. Twitter is one such platform that is listed among the most powerful ones.May 18, 2017
The Best Tips To Host An Amazing Finger Food Dinner Party!
Planning to throw a dinner party this weekend? If yes, then try switching to a finger food dinner party instead of the traditional sit-down dinner.
May 15, 2017
How to build an emotional connection with your customers
Businesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection.
May 11, 2017
Questions to be asked when hiring customer service reps
Customer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters.May 6, 2017
Strategies to benefit your business using live chat
Live chat is undoubtedly an untapped potential to grow your business. A live chat feature on your website can drive numerous benefits towards your business.May 3, 2017
BEST 6 STRATEGIES TO SHOW CUSTOMER APPRECIATION
A customer appreciation strategy basically refers to a marketing strategy adopted by companies so as to reward its loyal customers.April 25, 2017
How to reduce shopping cart abandonment
Shopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase.April 17, 2017
Top 5 tips to improve your customer service performance
The quality of customer service you provide to your customers plays a vital role in the success of your business irrespective of its size.April 12, 2017
How to create a high-touch customer service
we made you familiar with high-touch customer service. Now, let’s see how you can create an exceptional high-touch customer service and experienceApril 4, 2017
Top 5 benefits of live chat
The information obtained through transcripts enables you to better prepare and train live chat agents. They can also be used to monitor your live chat agents, to ensure they are providing the highest quality service possible.April 1, 2017
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March 28, 2017
Unlock your business's success with an exceptional customer experience!
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March 17, 2017
FOR IMMEDIATE RELEASE
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