India’s Business Process Management and Outsourcing sector is undergoing a dramatic transformation, evolving from traditional voice-based outsourcing to next-generation, technology-led, customer-centric solutions.

At the forefront of this silent revolution stands 1Point1 Solutions, leveraging AI, automation, and cloud innovation, for redefining how enterprises interact with customers through human-centered innovation. It is bringing a shift in the customer experience by shaping meaningful experiences for customers with precision and empathy.

One Point One Solutions is awarded as:
• Technology Innovator of the Year (2024)
• Best AI/ML-Driven Data Center Award (2024)
• Prestigious Rising Brands of India (2023)
• BPO Excellence Award (2022)

These awards highlight the company’s ability to deliver scalable, AI-empowered customer experience solutions and affirm that One Point One Solutions is rapidly emerging as a leader in the BPM space.

Already a publicly listed company, it has earned the trust of India’s most prominent brands across BFSI, telecom, FMCG, gaming, retail, media, and travel. In India, the company has its presence across cities such as Navi Mumbai, Gurgaon, Chennai, Bangalore, Indore, and Pune.

With recent global expansions and the acquisition of ITCube Solutions, One Point One is accelerating its international footprint in the US, England, Netherlands, Oman, UAE, Qatar, Germany, Kuwait, Australia, and Singapore.


From Traditional BPO to Tech-Driven BPM
Established in 2008 under the leadership of Founder-Chairman Akshay Chhabra, 1Point1 Solutions started its journey as a traditional BPO provider. Over time, it transitioned into a next-generation BPM company that goes beyond voice support to deliver seamless, omnichannel customer engagement and multilingual capabilities.
Today, the company addresses diverse client needs, whether it is about guiding a baby boomer to an expert professional online or helping Gen Z customers resolve queries instantly through AI-enabled self-service tools. This flexible approach ensures every interaction builds loyalty and enhances customer experience.


Driving Change with Human-Centered Innovation
1Point1 combines AI-driven process automation, predictive analytics, and intelligent workforce management to streamline enterprise operations. By deploying chatbots, virtual assistants, and sentiment analysis tools, the company delivers proactive, consistent service while reducing operational costs. These initiatives have transformed customer operations for leading enterprises:


• Customer satisfaction scores (CSAT) improved by up to 90%.
• Ground-level operational issues reduced by nearly 80%.
• Higher Net Promoter Scores (NPS)
• Stronger Brand Loyalty achieved through consistent, personalized service


Looking Ahead: The Future of BPM
At 1Point1, innovation is a continuous journey. The company is investing in Agentic AI, real-time analytics, and digital-first customer ecosystems to stay ahead of evolving client needs. With operations in India and expansion into international markets, its roadmap focuses on helping enterprises automate complex processes, optimize costs through intelligent resource allocation, and scale efficiently using cloud-first and AI-powered delivery models.


Leadership Perspective
Commenting on the company’s growth, Founder-Chairman Akshay Chhabra shared his views:

“By integrating advanced tech into our ecosystem, we enable enterprises to automate operations, optimize costs, and scale at speed. Our strategic focus on AI-driven transformation keeps us ahead of market dynamics.”
“From the outset, we have aimed to set new industry standards. By adopting best practices, leveraging home-grown tools, and building partner ecosystems, we’ve evolved from staff augmentation to becoming a value-driven partner for global enterprises.”


About One Point One Solutions Ltd
One Point One Solutions is a publicly listed BPM company delivering digital transformation, customer experience management, and automation solutions to global enterprises. Established in 2008, the company works with leading brands in BFSI, FMCG, telecom, retail, media, gaming, travel, and more. By combining technology, talent, and innovation, 1Point1 helps organizations deliver human-cantered, AI-enabled customer journeys that drive growth and loyalty. For more info, visit: https://www.1point1.com/


Media Contact:
Syama Nair | https://www.linkedin.com/in/syama-nair/
One Point One Solutions Ltd. | https://in.linkedin.com/company/1point1
Contact Details: [email protected] | 022 66873803