Kapittx announced AI Email Agent, a solution designed to eliminate manual email triage in accounts receivable collections. Finance leaders have long automated invoicing and payment tracking, but collections email workflows remain largely manual, consuming 4–5 hours of a collector’s day and leaving nearly 70% of customer replies unactioned. This backlog inflates Days Sales Outstanding (DSO), allows disputes to age into write-offs, and prevents cash flow teams from focusing on strategic initiatives.

The Kapittx AI Email Agent solves this challenge through payment intent recognition powered by Generative AI. The agent reads every customer reply to payment reminders, interprets context and sentiment, and classifies responses into actionable statuses. Replies are categorized as Accepted, Disputed, or Rejected, triggering immediate receivables actions. Promise-to-pay dates are captured instantly, funds received are logged with reference details, disputes are flagged while issues are fresh, and rejections are surfaced for immediate review.

In addition to classification, the AI Email Agent drafts and sends automated responses based on identified payment intent. Customers receive timely, consistent communication aligned with organizational preferences, ensuring no reply goes unread and no intent goes unclassified.

By eliminating 80% of manual triage, the AI Email Agent reduces DSO inflation, prevents write-offs at the point of origin, and transforms collections teams from inbox processors into strategic collectors. Freed from repetitive tasks, professionals can focus on dispute resolution, payment negotiations, and high-risk account management, activities that directly protect cash flow.

Kapittx’s innovation represents a fundamental shift in accounts receivable operations. Agentic workflows allow specialized AI agents to handle repetitive tasks with perfect consistency, while human expertise drives impact where it matters most.