VEV Travels Private Limited has taken a major step forward in its US-focused operations with the launch of a new 75-seat technology-enabled facility in Gurgaon. The center is powered by AI-driven customer service tools, advanced booking systems, and real-time analytics, designed to deliver faster, more accurate, and more personalized travel support for US customers.

While the facility adds physical capacity, the real focus is on technology. VEV Travels has built a strong digital backbone that helps its teams work smarter, not harder.

“Our goal was never to just add seats,” said Tarun Yadav, Founder and CEO of VEV Travels Private Limited. “We wanted to build a system where speed, accuracy, and service quality come together. Technology makes that possible.”

Key Highlights of the New Facility

Real-Time Booking Integration
The system connects directly with leading global platforms such as Expedia Group, Trip.com, Hotel Beds, and RateHawk. This allows instant availability checks and fast booking confirmations with frequently updated inventory.

AI-Powered Customer Support
AI tools now handle routine requests like booking details, policy questions, and confirmations. Around 30% of customer queries are resolved automatically, allowing human agents to focus on complex and high-value interactions.

Single Booking Dashboard
Agents can search and compare hotel and travel options across multiple partners from one screen, saving time and reducing errors.

Live Performance Analytics
Real-time dashboards track response time, booking accuracy, and customer satisfaction, helping managers improve training, staffing, and service quality.

According to Renuka Yadav, Director – Operations, technology is not replacing people but supporting them. “Our teams can now spend more time solving real problems for travelers because repetitive work is handled by the system. That leads to better service and happier customers.”

Built for the US Market:
-The new center is designed specifically for US travel operations, with:
-High-performance hardware and secure cloud systems
-Backup internet and communication systems
-AI tools trained on US customer behavior and travel patterns

Additional features include:
-Intent recognition to understand unclear or incomplete customer requests
-Predictive suggestions based on booking history and travel trends
-Automated follow-ups before, during, and after trips

Supporting Scalable Growth

VEV Travels currently processes over 1 million bookings each year with a 200+ member team. Leadership believes this scale would not be possible without strong technology support.

“These systems allow us to grow without losing control over quality,” Tarun Yadav added. “They help us serve more customers while keeping the human touch intact.”

What’s Next

-VEV Travels is already working on the next phase of innovation, including:
-A customer mobile app for booking management and real-time updates
-24/7 AI chat support with easy handoff to human agents
-Advanced data models to forecast demand and improve operations

About VEV Travels Private Limited

Founded in 2022, VEV Travels Private Limited is a Gurgaon-based, technology-driven travel services company. With partnerships across global hotel, car rental, and OTA brands, the company combines AI-powered systems with human-led service to deliver reliable travel solutions at scale.

Media Contact:
Tarun Yadav
VEV Travels Private Limited
Email: [email protected]

Phone: +91-9508232323
Website: vevtravels.com
LinkedIn: VEV Travels LinkedIn Page
Address: DDC Arcade, 3rd Floor, Sector 48, Gurgaon, Haryana – 122018