BATAVIA, Ill. — SDLC Corp has published a case study describing how a service-based business used Pulastya AI to handle routine customer calls while keeping employees involved in requests that need personal attention. The account follows the call from an initial question through caller-detail capture, staff handoff, and follow-up review.

The business had been managing booking questions, service enquiries, and support calls with a small team. To prepare the voice agent, the team gathered approved FAQs, pricing, policies, and service information. It connected Twilio and OpenAI to Pulastya AI, then tested conversations and corrected gaps in the information before directing live calls to the agent.

During a call, Pulastya AI can answer questions covered by the approved documents and collect details such as the caller’s name, enquiry type, and request. When a matter needs an employee’s judgment, the platform can hand the call to staff with the conversation context already captured.

After the call, staff can review transcripts, summaries, call status, and follow-up needs in a dashboard. This gives the team a record of why someone called and what action remains. The case study describes one service-business implementation; its experience should not be treated as a guaranteed result for every organisation.

The full case study is available at https://sdlccorp.com/case-studies/pulastya-ai-voice-agent/.
Pulastya AI product information is available at https://sdlccorp.com/products/pulastya-ai/.

About SDLC Corp: SDLC Corp builds AI, ERP, and cloud solutions for businesses. Pulastya AI is its voice-agent platform for handling customer calls using approved business information.