21st Jan, 2026 – Workstatus, a leading work intelligence and workforce management platform, today announced the expansion of its industry-focused solutions with the launch of its Workforce Management Software for Call Centers. Designed specifically for contact centers and BPO operations, the platform helps organizations gain real-time visibility into agent productivity, time utilization, and operational performance.

Built to address the growing complexity of modern contact centers, Workstatus combines intelligent tracking, performance analytics, and workforce insights in a single system. The solution supports inbound, outbound, remote, and hybrid call center teams, enabling managers to make informed decisions while maintaining service quality and operational efficiency.

The newly introduced contact center solution positions Workstatus as one of the best WFM software for call centers, offering capabilities that align workforce availability with demand. Through automated attendance tracking, shift-level visibility, and utilization insights, organizations can reduce manual oversight and improve schedule adherence across teams.

In addition, Workstatus delivers advanced bpo time tracking software capabilities that accurately capture productive hours across calls, tasks, and support activities. Automated timesheets, real-time activity data, and detailed reports help bpo's improve billing accuracy, streamline payroll processes, and maintain transparency with clients.

“Contact centers operate in highly dynamic environments where visibility and accountability are critical,” said the Workstatus team. “With this launch, we aim to provide contact center leaders with a workforce management solution that simplifies operations while offering actionable insights into team performance and productivity.”

* The Workstatus contact center solution enables organizations to:


* Track agent time and attendance with precision


* Monitor productivity across applications and workflows


* Analyze performance trends using real-time dashboards


* Improve workforce planning and utilization


* Support remote and on-site contact center teams


By consolidating workforce data into a single platform, Workstatus helps contact centers move away from fragmented tools and manual reporting toward a more data-driven operating model.


About Workstatus

Workstatus is a work intelligence platform built to help organizations improve productivity, accountability, and operational efficiency. Serving service-driven businesses across industries, Workstatus delivers actionable workforce insights through time tracking, productivity monitoring, attendance management, and performance analytics.

With a strong focus on usability and real-time visibility, Workstatus supports organizations managing remote, hybrid, and distributed teams worldwide.

🌐 https://www.workstatus.io/
Contact
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Workstatus
Meera Nair