STOKE-ON-TRENT, England | 1 October 2026 | Zaamaibot, a provider of custom AI and automation solutions, today announced its AI automation platform, built to help businesses resolve customer requests automatically across chat, email and messaging channels. The platform goes beyond answering questions. It completes tasks inside the systems where support work happens, including refunds, cancellations, address changes and order updates.

The launch comes as service teams move from testing AI to relying on it. Salesforce's State of Service research reports that AI handled about 30% of service cases in 2025 and projects that share to reach 50% by 2027. Gartner has forecast that by 2029, agentic AI will autonomously resolve 80% of common customer service issues and cut operational costs by 30%. McKinsey's 2025 State of AI survey adds a caution: only about one third of organisations have begun scaling AI beyond pilots, and no more than 10% of respondents report scaling AI agents in any single business function.

Zaamaibot built the platform around a problem many businesses have already met. A bot that answers questions but cannot complete the request only removes the easy work. Each Zaamaibot solution is designed around the client's own systems and processes, so the AI completes the task, records what it did, and hands the conversation to a person when a case needs judgement.

An AI customer service chatbot built around resolution, not deflection

Zaamaibot pairs an AI customer service chatbot with workflows that connect to a company's helpdesk, CRM, billing and order tools. Answers are grounded in a source document or a live data lookup. The AI passes a conversation to a human agent when its confidence drops, when a customer asks for a person, or when account rules require review. The handoff carries the full transcript, the actions already taken and a short summary, so customers never repeat themselves.

Each solution is scoped to the client's needs, which means teams choose which request types to automate first, which actions the AI may take, and where a human must approve the outcome.

Reporting that separates resolved cases from contained ones

Many bots report containment, which counts conversations that ended without a human. Zaamaibot reports resolution separately, tracking whether the customer's issue was solved and whether the same customer returned with the same problem within 72 hours. Results are broken down by request type, channel and language, so teams can see exactly where automation needs improvement.

Controls for the EU AI Act

Article 50 of the EU AI Act became enforceable on 2 August 2026. It requires chatbots that interact directly with people to make clear that the user is speaking with an AI system, unless that is obvious. The duty applies to businesses that deploy a chatbot as well as to its provider, with penalties of up to 15 million euros or 3% of global annual turnover. Zaamaibot solutions show a configurable AI disclosure at the start of each conversation, log every automated action with a timestamp, and apply permission limits to what the AI can do.

A structured 90-day rollout

Zaamaibot recommends starting with three to five high-volume request types, running the AI in shadow mode where agents review its drafts before customers see any reply, and widening traffic in steps once accuracy targets are met.

Pricing and how to get started

Zaamaibot prepares a tailored plan for each business. Companies can review the Pricing page at zaamaibot.com or request a demo through the Contact Us page. Teams are encouraged to bring a sample of real support tickets, so Zaamaibot can show which requests the AI can resolve and what the expected cost would be at their volume.

About Zaamaibot

Zaamaibot provides custom AI and automation solutions that help businesses handle customer conversations and repetitive work with less manual effort. The company is based in Stoke-on-Trent, England. Learn more at https://zaamaibot.com/.

Media Contact
Zaamaibot Media Team
Email: [email protected]
Phone: +44 7871 343714
Office: Suites 2, 1st Floor Chepstow House, Bryan Street, Stoke-On-Trent, England, ST1 5AJ
Available Monday to Saturday, 9:00am to 8:00pm GMT
Website: https://zaamaibot.com/