SalesCloser Technologies Ltd. announced that it has filed a new U.S. patent application with the United States Patent and Trademark Office (USPTO) titled “Hybrid Session Management Across Text and Voice Channels.”

The application covers technology designed to maintain a single, continuous AI conversation as users move between text chat, voice, and visual avatar interactions.

Maintaining Conversational Context Across Channels
The application describes a method for preserving full conversational context across multiple communication modalities within a single session.

The technology allows a SalesCloser AI agent to retain information discussed throughout an interaction, regardless of which channel a prospect uses.

In practice, a prospect can:

Begin a conversation with a SalesCloser AI agent through text chat on a website.
Continue the same conversation through voice.
Engage further through a visual avatar.
Move between channels without repeating information or losing conversational continuity.
The AI agent carries the full context of the interaction as the prospect moves between different channels.

Technology Already Deployed
The capability covered by the new filing is already deployed and actively used within the SalesCloser platform.

Users can currently interact with a single AI agent through text chat, voice, and visual avatars as part of one continuous session, with conversational context maintained throughout the interaction.

Read More: https://theabm.info/salescloser-files-us-patent-for-hybrid-ai-session-management